No matter how careful you are, shipping issues are bound to happen. And these lost, stolen, or damaged packages often mean headaches not only for your customer, but even more so for you. What if you could offload the hassle of dealing with these shipping problems?
That’s where Shipping Protection comes in. This is a game-changing feature powered by our partner Extend and available for all U.S. customers using RevolutionParts. With Shipping Protection enabled, you’re able to seamlessly protect your business and your customers from the financial and logistical risks of shipping mishaps.
Erase the hassle of shipping claims
Let’s say you carefully pack a shipment, and it still arrives damaged. It’s not your fault, but it’s certainly your problem.
With Shipping Protection, your customer would file their claim directly with Extend instead of contacting you. This takes the burden off your plate, so you can focus on running your business instead of dealing with angry customers and carrier claims.
Extend’s automated claims process is fast and efficient, with their chatbot Kaley processing 98% of claims in just 90 seconds. Your customers get the support they need without you having to lift a finger.
Safeguard your profits
What about the financial risk? Typically, when a package is lost, stolen, or damaged, you’re on the hook for the cost of replacing the item.
But with Shipping Protection, Extend handles replacement costs related to these claims. This helps protect your bottom line and prevents shipping issues from eating into your profits.
A better customer experience
84% of customers won’t return after a single poor purchase experience.
Shipping Protection doesn’t just benefit you, it also gives your shoppers a better experience with your store. With Extend handling the claims process seamlessly, your customer gets their replacements quickly without additional fees. You’re turning a negative experience into a positive one, which goes a long way in building loyalty and trust with your brand.
Enabling Shipping Protection is a breeze. Head to ‘Settings’ and ‘Shipping’ in your RevolutionParts dashboard, and you can start securing all eligible orders.
Once you enable it, RevolutionParts automatically applies a 1.6% markup on the order value on eligible items, covered by your customer and not your revenue. On a weekly basis, you’ll receive a straightforward invoice for this passthrough cost, where you can easily track Shipping Protection charges on your orders and variable invoices. This gives you full visibility into how this feature is benefiting your business.
Protect your packages today
Shipping issues are inevitable, but you don’t have to let them disrupt your operations or damage your customer relationships. Enable Shipping Protection today and start enjoying the benefits of no-fuss shipping protection. It’s simply the smart way to safeguard customer packages and your profits.
Learn more here: Shipping Protection
