Dealerships looking to thrive in today’s fast-changing market should turn their attention toward the parts department. By investing in the parts department, you can create a more robust revenue stream, improve customer satisfaction, and ultimately, drive the overall...
The specialty automotive industry has experienced significant growth and change, driven mainly by the shift toward eCommerce and digital marketing. With the rise of online sales channels, specialty automotive parts manufacturers and retailers have more opportunities...
The eCommerce industry depends on convenient shipping options, quick turnaround times, and in-tact packages. However, things can go wrong when shipping automotive parts. Once the transaction is complete, shipment damage, lost items, and package theft can occur. ...
Online returns are inevitable. It doesn’t matter what your business is, product returns cannot be avoided. For parts sellers (especially dealerships), having the right return/refund process is vital to improving customer satisfaction, reducing obsolescence, and...
Certain car parts, such as batteries, airbags, and seatbelt pretensioners need to be shipped with special care in order to ensure that they arrive safely—they require something called “hazmat shipping.” Hazmat shipping is not something your dealership should take...
One of the biggest challenges for dealerships recently has been keeping the dealership staff. In 2023, 55% of dealers say they are still struggling with staffing. With proper staffing, it can be easier to provide the high level of service customers expect from your...
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