Ease operational pains
Less angry phone calls and emails for you, more time to focus on selling more parts.
Protect your bottom line
Extend takes on the costs and risks for replacing parts every time a claim is approved.
Keep customers coming back
Remove the risk of shipping issues having a bad impact on customer relationships and loyalty.
Rapid shipping issue
resolution, 24/7
Instead of reaching out to you, customers can easily file claims anytime and anywhere, directly through Extend’s digital chatbot, Kaley.
The automated claims system processes 98% of claims in 90 seconds and issues your customer a gift card they can use to replace their missing or damaged part: all with no extra work on your part.
Your customers love Shipping Protection
“My representative was very helpful; the process was absolutely painless.”
“Filing my claim was a very pleasant exchange with step by step instructions that quickly resolved my issue.”
“[It was] helpful and direct, [there was] clear communication, [and they] helped to resolve my issues right away.”
“It was super easy and super fast to file a claim and get an instant refund! Thanks!”
Enable Shipping
Protection Today
- Head to ‘Settings’
- Navigate to ‘Shipping’ → ‘Protection’
- Click ‘Enable’ under Shipping Protection with Extend
- Agree to the Terms and Conditions
The best part? It doesn’t come out of your budget.
Shipping Protection automatically applies a 1.6% markup to all eligible orders, paid for by your customer. Once a month, you’ll receive an invoice to pass on this upfront cost.
- There is no subscription fee for Shipping Protection. All costs are baked into shipping and handling.
- Automatic billing must be enabled for your account. Once automatic billing is enabled, all of your future RP invoices will be automatically paid with the billing method on file.
- Charges for Shipping Protection will appear on your variable invoice, which will include a reconciliation report for your review.